Friday, December 28, 2007

Prinsip 5S dalam Servis

1. SAMBUT
Senyum, Salam, Sapa

2. SEMANGAT
Ada energi, Antusiasme

3. SIMAK
Empati, “Active Listening”

4. SOLUSI
“Can Do”, “All Out”, “Going Extra Miles”

5. SELESAIKAN
Tuntaskan, Tinggalkan Kesan Positif

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